Position Summary - To address consumer complaints/concerns and coordinate personnel for normal maintenance or emergency repairs to provide the most economical and reliable service in accordance with Shenandoah Valley Electric Cooperative (SVEC) policies and procedures, while achieving Cooperative goals and objectives. To monitor and operate the communications and operating systems to insure reliability and integrity of the electrical distribution system.
Essential Functions of the Job - Respond to SVEC member/owners in a professional, businesslike manner and, when appropriate, to advise members/owners of the district or department to which concerns should be addressed. Coordinate all system operations activities in accordance with SVEC polices, practices and procedures. Use OMAPS and IVR in recording time, location and nature of trouble and relaying information to appropriate SVEC personnel; contacting restoration personnel; documenting reporting status, reporting contact, arrival and departing times, maintaining various reports and databases pertaining to disturbances on the distribution system. Operate AMI software to perform load management functions, as well as troubleshooting during outages and other situations. Use GIS System to obtain geographic and database information and to make updates and corrections to this data. Operate SVEC load management, including monitoring loads, determining load control strategies and their implementation. Notify designated contacts of impending load control and BTP alerts. Operate the SVEC SCADA system, including monitoring and controlling substation and down-line equipment after receiving proper authority. Monitor security and fire alarm systems and initiating response according to established SVEC policies and procedures. Understand and answer general questions about SVEC policies and procedures and handling disconnect lists after hours. Operate the two-way radio system, trunked radio system, and a multi-line telephone system according to established SVEC procedures. Analyze outages and assist in formulating a plan to restore service and making recommendations to service restoration crews. Assist in the training of new personnel. Maintain reports, records, backups and logs of system activities. Review and write system switching orders as assigned. Assist in special projects as necessary.
Training and Experience - Graduation from a one-year technical program preferred. At least 2-3 years of progressive years’ experience in an Electric Utility Operations Center environment preferred. Experience with an Electric Utility in the Operational field preferred.
Knowledge - A thorough knowledge of rural electrification and Cooperative principles. Must have working knowledge of the distribution of electricity.
Abilities and Skills - Must be able to maintain professionalism and control under all circumstances. Has and maintains valid driver’s license and acceptable driving record and be able to operate SVEC vehicles. Must become and remain certified in CPR and first aid. Must also be skilled in the use of all safety equipment. Must pass physical exam, drug & alcohol testing initially; drug/alcohol test randomly. Ability to handle the challenge of operating efficiently under a very flexible schedule due to the number of unanticipated and unplanned requests for services from the various individuals, departments and outside contacts with whom this position is involved. Leadership ability and the ability to motivate peers toward goal achievement. Strong verbal, written, analytical and interpersonal skills. Demonstrated problem-solving skills. Ability to perform job responsibilities in a timely manner within established guidelines under minimal supervision. Ability to stay current on changes to all areas for which this position has responsibility. Must be able to interpret and translate technical concepts into applications and practical need. Must be able to work effectively and make quick, sound decisions under stressful conditions. Must be well organized and be able to carry out multiple work assignments with minimal supervision. Must be able to communicate with employees, member/owners, and the general public verbally and in writing. Proficient in Microsoft Office.
Must have access to reliable transportation to and from work.