Provide professional and courteous front line technical help desk assistance for the university community. Provide walk-in, phone and email technical support in a courteous and timely manner to ensure effective resolution of user issues. Provide on-site support visiting the customer when necessary to resolve problems. Provide on-site and phone support to faculty in the use of classroom technology.
Demonstrated knowledge of MS Windows operating system installation and troubleshooting, MS Office applications, networked and wireless computing environments, and TCP/IP. Knowledge of mobile platforms including smartphones and tablets. Ability to identify, troubleshoot and resolve technical issues. Ability to provide clear and concise communication. Ability to lift/move 50 pounds.
Experience supporting and troubleshooting Mac OS X operating systems. Prior experience providing technical customer support in an academic environment. Experience supporting mobile technologies.
Work Location: Radford
Posting Number: W00035P
Position Number: W05010
Department: Technology Assistance Center-30012
Application Review Date: 02/18/2019
Internal Number: 6993
About Radford University
Radford University serves the Commonwealth of Virginia and the nation through a wide range of academic, cultural, human service and research programs. Radford University is committed to creating and supporting a highly productive, diverse and qualified workforce. As one of the largest employers in the region, Radford University seeks employees who support teaching, research and the public service mission of the university.