Help Desk Technician
Radford University
Job Summary: Provide professional and courteous front line technical help desk assistance for the university community. Provide walk-in, phone and email technical support in a courteous and timely manner to ensure effective resolution of user issues. Provide on-site support visiting the customer when necessary to resolve problems. Provide on-site and phone support to faculty in the use of classroom technology. Required Qualifications: Demonstrated knowledge of MS Windows operating system installation and troubleshooting, MS Office applications, networked and wireless computing environments, and TCP/IP. Knowledge of mobile platforms including smartphones and tablets. Ability to identify, troubleshoot and resolve technical issues. Ability to provide clear and concise communication. Ability to lift/move 50 pounds. Preferred Qualifications: Experience supporting and troubleshooting Mac OS X operating systems. Prior experience providing technical customer support in an academic environment. Experience supporting mobile technologies. Work Location: Radford Posting Number: W00035P Position Number: W05010 Department: Technology Assistance Center-30012 Application Review Date: 02/18/2019
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