Posting Summary: The University of Virginia's College at Wise invites applications for an IT Support Technician. This position will report to the Technology Support Manager and provide consultative and technical support services to ensure timely problem resolutions, system/data access and optimal system performance. The position will provide support for desktop, mobile computing, and client/server technology. In addition, this position will complete other tasks as assigned by the Associate Provost for Information Services.
Candidates must have at least two years' experience in the information technology field, and an advanced understanding of various operating systems and applications (including Microsoft Windows and Mac OS). Candidates must also be able to provide excellent customer service to a variety of constituents.
To apply, please visit jobs.virginia.edu and complete an online staff application, attaching a cover letter, resume, and contact information for three references. UVa-Wise is an equal opportunity/affirmative action employer committed to excellence through diversity. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
UVa-Wise is committed to helping the campus community provide for their own safety and security. The Annual Security and Fire Safety Report containing information on campus security and personal safety, including alerts, fire safety, crime prevention tips, and crime statistics is available at www.uvawise.edu/ASR. A copy is available upon request by calling 276-328-0190 or 276-376-3451.
Required Minimum Level of Education: High School Diploma or Equivalent Required
Required Minimum Level of Experience: Some - up to 4 years
Required Specific Experience: At least two years experience in an Information Technology field.
Preferred Minimum Level of Experience: Considerable - 4 to 7 years
Preferred Specific Experience: At least 4 years working experience in an IT related field is preferred.
Required Knowledge, Skills and Abilities: Incumbent is required to have a working knowledge of his/her discipline including all required certifications as well as an understanding of the business environment of a college system. Incumbent must demonstrate a basic understanding of the college system, its policies, and its operating procedures. Incumbent is expected to maintain currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Incumbent should have a knowledge of information technology concepts and terminology; desktop OS and supported software applications; network fundamentals; IP protocol and fundamental troubleshooting techniques. Applied skills and abilities may include: communicating complex technical information to novice computer users; diagnosing and resolving common desktop software, hardware and communications issues including the ability to use enterprise troubleshooting tools; working effectively with a diverse customer base to provide technical support, consultation, and training in computer systems operations and technology; communicating effectively with staff and coworkers to provide technical support, documentation, consultation, and training in help desk software applicatioins and procedures.
Required Computer Applications: An advanced understanding of various operating systems and applications (including Microsoft Windows and Mac OS) is required.
Internal Number: 353_84930
About University of Virginia
Founded by Thomas Jefferson, the University of Virginia opened in 1825 as the nation's first public university. A longstanding dedication to preeminence in both scholarship and teaching; top ranking in global satisfaction, collegiality and work/family issues on the COACHE survey of early career faculty; a commitment to excellence that is integrally connected with diversity and a broad array of benefits make the University of Virginia a prime choice for both faculty and staff. The University of Virginia is located in the small cosmopolitan city of Charlottesville near the Blue Ridge Mountains, 70 miles from Richmond and 110 miles from Washington, D.C. The University of Virginia remains the No. 2 best public university in the 2013 edition of the U.S. News and World Report rankings. In the 14 years since U.S. News began ranking public universities as a separate category, U.Va. has ranked either No. 1 or No. 2. U.Va. continues to rank in the Top 25 among the best of all national universities, public and private.