Department: College of Education and Human Development (CEHD)
Desktop Support Technician
The College of Education and Human Development (CEHD) Office of Technology Support (OTS) is looking for an individual to provide technology support to 300+ faculty and staff at home and on multiple campuses. This individual must be able to quickly and accurately diagnose hardware and software technology issues and create robust solutions as needed.
George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
Manage all CEHD classrooms and computer labs. Install and maintain classroom equipment to include computers, multi-media audio and visual equipment, printers, scanners, CRESTRON systems, videoconferencing equipment, projectors, webcams, blu-ray players, document cameras, SmartBoards, and other associated equipment. Create and deploy computer images for laptops and desktops. Determine requirements for new equipment purchases and lab installations.
Perform equipment/system installations and maintenance including troubleshooting, cleaning filters, changing projection bulbs, connecting/replacing cables, adjusting audio/video output quality, software upgrades, and hardware replacement.
Delivers supplemental equipment for classes and/or special events and assure that the equipment is set up properly and picked up.
Provide software and hardware training to support a variety of instructional methods and techniques.
Install and maintain faculty, staff, and student devices to include computers, phones and tablets. Provide virus remediation, backup and recovery on all devices as needed.
Communicate with vendors when technology issues cannot be resolved locally. Respond to calls for assistance on and off campus. Must have driver's license and vehicle to travel to other campuses when needed.
Ability to identify and correct technical issues by using root cause analysis techniques and problem resolution both onsite at physical location and remotely utilizing remote assistance tools.
Hands-on experience with Windows and Apple operating systems and system diagnostics.
Demonstrated expertise and understanding of applications and software.
Excellent oral and written communication skills with demonstrated success with customer service and satisfaction.
Excellent organizational and interpersonal skills.
Demonstrated problem-solving skills and attention to detail.
Proven ability to manage time effectively.
Ability to exercise independent judgment and initiative.
Ability to work collaboratively in a team oriented environment.
Experience applying software packages to desktops, laptops, and mobile devices using SCCM or similar system configuration management software.
Hourly rate: $15-$25/hour
Salary: Commensurate with education and experience. Hourly rate: $15-$25/hour
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply at https://jobs.gmu.edu/; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Internal Number: 42975
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.